Terms & Conditions

1. Definitions

In these Terms and Conditions, the following terms carry the meanings below:

• "Velora" / "We" / "Us" — refers to Velora, the long-term car rental business registered and operating from 27 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia.
• "You" / "User" — any individual accessing this website or enquiring about or entering into a rental arrangement with Velora.
• "Services" — the long-term car rental plans offered by Velora, including the Three-Month Basic Plan, Six-Month Standard Plan, and Twelve-Month Premium Plan.
• "Agreement" — any rental contract formally entered into between Velora and a client.
• "Website" — the site accessible at veloraaa.cyou and any subdomain thereof.

2. Acceptance of Terms

By accessing or using this website, submitting an enquiry, or entering into a rental agreement with Velora, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

You must be at least 18 years of age and possess the legal capacity to enter into binding contracts under Malaysian law.

If you do not agree to these terms, please refrain from using this website or our services.

3. Service Description

Velora provides structured long-term vehicle rental arrangements in and around Kuala Lumpur. Our three current plans are:

Service availability is subject to vehicle stock and eligibility at the time of agreement. Velora reserves the right to adjust plan inclusions with reasonable prior notice.

4. User Responsibilities

When using this website and our services, you agree to:

• Provide accurate and complete information in all communications and forms.
• Hold a valid Malaysian driving licence (or internationally recognised equivalent) throughout any rental period.
• Use the vehicle only for lawful purposes and in accordance with road traffic laws in Malaysia.
• Not sublet or transfer use of the vehicle to any person not named in the rental agreement.
• Report any accident, damage, or mechanical issue to Velora promptly.
• Return the vehicle in the same condition as received, subject to fair wear and tear.
• Not use the website to transmit harmful, unlawful, or offensive content.

5. Intellectual Property

All content on this website — including text, images, logos, and design elements — is owned by or licensed to Velora and is protected under applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and view this website for personal, non-commercial purposes. You may not reproduce, redistribute, or create derivative works from any content without written permission from Velora.

6. Payments & Fees

All prices are stated in Malaysian Ringgit (RM) and are inclusive of the inclusions described for each plan. Payment terms, deposit requirements, and billing schedules will be set out in the individual rental agreement.

Additional charges may apply for circumstances outside the scope of the plan, including but not limited to: traffic violations, fuel replenishment where applicable, damage beyond fair wear and tear, or early termination of an agreement.

Pricing displayed on the website is indicative and may be subject to change prior to a formal agreement being signed. The agreed price will be documented in writing before any arrangement commences.

7. Rental-Specific Terms

• Vehicle handover: A walkthrough will be conducted at the start of the arrangement, documenting pre-existing condition and mileage.
• Servicing: Scheduled servicing is arranged by Velora. The renter is expected to make the vehicle available on agreed service dates.
• Insurance: Details of road tax and insurance coverage will be communicated prior to agreement. Renters remain responsible for any excess applicable under the insurance policy.
• Mileage: Where a mileage allowance applies, excess mileage charges will be stated in the agreement.
• Return: The vehicle must be returned by the agreed date and time. Late returns may incur additional charges as specified in the agreement.

8. Disclaimers

The information on this website is provided for general informational purposes. Velora does not represent that service availability, pricing, or vehicle specifications will remain constant at all times.

We do not make any representation that the website will be free of errors, interruptions, or security vulnerabilities. Access is provided on an "as available" basis.

Nothing on this website constitutes advice of any professional nature. You should conduct your own assessment before entering into any rental arrangement.

9. Limitation of Liability

To the fullest extent permitted by Malaysian law, Velora shall not be liable for any indirect, incidental, or consequential loss arising from use of this website or from the provision of rental services, except where such liability cannot be excluded by law.

Our total liability in connection with any single rental agreement shall not exceed the amount paid by you under that agreement.

10. Termination

Rental arrangements may be terminated early by either party subject to the notice period and conditions set out in the individual agreement. Early termination by the renter may result in a fee as detailed in the agreement.

Velora may terminate an agreement immediately if the renter breaches a material term, including but not limited to: failure to make payment, unauthorised use of the vehicle, or conduct that jeopardises the safety of others.

11. Dispute Resolution

These terms are governed by and construed in accordance with the laws of Malaysia. Any dispute arising from these terms or from a rental arrangement shall first be referred to informal resolution by contacting Velora directly.

If informal resolution is not achieved within 30 days, the dispute shall be subject to the jurisdiction of the courts of Malaysia, with Kuala Lumpur as the primary venue.

12. General Provisions

• Severability: If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force.
• Entire agreement: These terms, together with any signed rental agreement, constitute the full agreement between you and Velora for the relevant services.
• Waiver: Failure by Velora to enforce any provision does not constitute a waiver of the right to do so in future.
• Assignment: You may not assign your rights or obligations under any rental agreement without prior written consent from Velora.

13. Changes to These Terms

Velora may revise these Terms and Conditions periodically. The "Last Updated" date reflects the most recent change. Continued use of this website after changes are posted indicates acceptance of the updated terms. Where changes materially affect existing rental agreements, we will notify you directly.